When I was building up the Block game Crusader Rex, I noticed that there were some starting position details missing on two of the Kurdish pieces, and another one was misprinted. Because the rules for the game are pretty clear, I soon worked out where the starting position was (Damascus) and wasn't really worried about the glitch.
I was really surprised when yesterday the post arrived, along with a letter of apology and replacement labels from Columbia Games.
Now that is real customer service!
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